Pricing & Memberships

• Intro Offer: 6 classes for $60.
• Available to first-time clients only.
• Valid for 14 days from purchase.
• Non-transferable. No extensions or refunds.

• Monthly Memberships are billed via direct debit.
• Memberships can be cancelled with 7 days’ notice prior to the next billing cycle.
• You may pause your membership for a minimum of 7 days with written notice (e.g., holidays, injury).
• Missed classes do not roll over to the next month unless otherwise stated.

• Class Packs have fixed expiry windows:
5-Class Pack – expires in 6 weeks
10-Class Pack – expires in 10 weeks
20-Class Pack – expires in 16 weeks
• Class Packs are valid only for the studio location purchased.
• Unused classes are forfeited after expiry.
• Class Packs are non-refundable and non-transferable.

• Gift vouchers are valid for 3 years (36 months) from purchase.
• They can be used for any service or product at POP.
• Vouchers are non-refundable and cannot be exchanged for cash.

• Holiday passes are available seasonally and are valid for the specified date range only.
• Cannot be extended or paused unless otherwise stated.
• Designed for short-term or visiting clients — ideal for school holidays, travel, or work breaks.

• Bookings must be made in advance.
• Cancellations within 12 hours will incur the full fee or loss of session credit.
• Ideal for pregnancy, injury rehab, or personalised focus.
• Only available at select times — contact the studio for availability.

Our late cancellation period is a minimum of six (6) hours prior to class start time.

All classes must be cancelled via the app or website to ensure cancellations are processed correctly.

Cancellations made via text message or email will not be accepted.

Clients are fully responsible for their own bookings and cancellations.

Fees

Late cancellation fee: $8
No-show fee: $15
A no-show is defined as booking a class and reserving a bed, then not attending the class. This bed could have been offered to another client; therefore, the full no-show fee applies.

Clients using group packs or casual passes will forfeit the associated class/pass for late cancellations or no-shows.

All applicable fees will be applied to client accounts three (3) days after the scheduled class.

Why We Have This Policy

Pilates On Point is a 10-bed boutique studio, and each reserved bed is important to both our business and our community.

These fees are not designed to generate extra income, but to ensure fairness, accountability, and equal access to classes for all clients.

Our intention is never to offend, but to maintain a respectful, consistent, and fair system for everyone.